Employee Engagement

Employee engagement

Employee engagement is the emotional commitment the employee has to the organization (Makipaa, 2020).

The Importance of Employee Engagement in the Workplace

Employee engagement has become one of the top priorities for most businesses and here's why:

·        Employee engagement increases productivity in the workplace.

·        Employee engagement improves morale in the workplace.

·        Employee engagement reduces absenteeism.

·        Engaged employees provide a better customer service.

·        Low employee engagement is a costly problem.

Employee engagement in Global context

Southwest Airlines

Southwest Airlines has received top ratings for customer. Their secret is putting their employees before customers and shareholders (Thomas, 2016). In a company blog post about culture, Southwest Airlines stated that “we believe that if we treat our employees right, they will treat our customers right, and in turn that results in increased business and profits that make everyone happy.”

A great example of when they put their employees first was in 2016 when Southwest announced their new employee uniforms. They asked 48 crew members to help design the uniforms, ensuring that Southwest employees would be proud to wear it to work. Placing priority on a lighthearted and friendly culture, Southwest also encourage flight attendants to add humor to their announcements. See for yourself—Southwest employees aren’t afraid to have some fun on the job, and that certainly pays off in terms of the customer experience.

Virgin

Virgin group is one of the largest multinational conglomerates. It has been running its business for 70 years now. It branches 200 successful companies in various industries including Travel & Leisure, Telecoms & Media, Music & Entertainment, Financial Services, and Health & Wellness across the world.

 

One of the major reasons for Virgin Group’s success is their agile thinking and great office culture which puts their employees first before anything (Roshni, 2018). Richard Branson cared for the people and betterment of the society which is why he is still successful.

Employee engagement in ABC Audit firm

ABC audit firm situated in Kandy. It provides financial audit services. There are 15 staffs. There are staffs who are working for more than 10 years. Their engagement powered by the care taken by the management. Specially never failed to five salary after the salary date. Management never give pressure to work after the office hours also there is a need. Which makes to think and make involvement.

 

 

 

 

Reference

Makipaa, V. J. &. M., 2020. smarp. [Online]
Available at: https://blog.smarp.com/employee-engagement-8-statistics-you-need-to-know
[Accessed 19 06 2020].

Roshni, 2018. UNDERSTAND BETTER. [Online]
Available at: https://understandbetter.co/blog/how-is-this-50-000-employees-strong-company-still-a-people-first-organization/
[Accessed 20 06 2020].

Thomas, J., 2016. Entrepreneur Asia Pacific. [Online]
Available at: https://www.entrepreneur.com/article/280575
[Accessed 20 06 2020].